txtNation, leaders in global premium rate billing services, are pleased to announce that they have today been nominated for the prestigious telecommunications STAR awards that focus on excellence in support, recognising high performance in the field of customer services.
The awards provide a unique opportunity for organisations to benchmark their performance alongside other organisations in their sector, give a mark of quality to their organisation as well as learning from others in their sector.
The Telecoms STAR Awards for Support Practices recognise businesses that have developed, implemented, and benchmarked the most innovative and efficient processes for service and support delivery. Companies seeking this award must pass through a rigorous assessment by a select industry committee, providing specific baseline data, a detailed description of the process, performance metrics, returns and benefits, and other information about what makes their best practice unique.
The Awards are independently evaluated using an international set of criteria designed to showcase best practice.
Michael Whelan, Director at txtNation, says ‘It’s great to see our focus on support has been recognised. It’s great not just to showcase our technologies to clients, but also equally important is support. The level of support we provide has helped many companies become more competitive and sustainable. We believe the future competitiveness of our clients business lies in providing a key point of difference, starting with solid support.’
txtNation has recently added further features to the already well established txtNation SD, Support and Development platform, which allows for online ticketing, live chat, phone and email support for clients that use the multi-award winning Premium SMS and Mobile Billing services.
The Telecom STAR Awards for Best Support winners will be announced in Las Vegas, June 16th, 2010.
About txtNation
txtNation is an outstanding multi award-winning solutions provider across sms billing, content and mobile messaging platforms. Focusing on sophisticated, ease-of-use solutions designed and supported by knowledgeable technical and customer support teams, txtNation have consistently proved itself one of the most efficient and cost effective messaging, billing and content providers in the business. txtNation’s global reach means that we can facilitate mobile messaging services and products via the SMS Gateway across North America, Europe, Australia and Africa. txtNation has developed strong partnerships with many major industry leaders to ensure our solutions are compatible, well-connected and adequately secure. txtNation have well over 7000 clients large and small on every continent who are already experiencing the outstanding advantages which txtNation has to offer. txtNation’s products and services increase customer acquisition, improve loyalty and build trusted brands and awareness through direct, personal, easy, and immediate communications.
You can find out more about txtNation, its premium SMS solutions, and Support by visiting http://www.txtnation.com/about/call, emailing sales@txtnation.com or calling +44 (0)1752273491. Latest news can be found on txtNation’s blog at http://blog.txtnation.com. Support can be found online by visiting http://sd.txtnation.com.
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Friday, February 19, 2010
Monday, December 7, 2009
txtNation launch Voice Short Codes in the UK market
txtNation, leaders in global premium rate billing services, are pleased to announce that they are now offering Voice Short Codes otherwise known as a VSC in the UK market. Available across all UK mobile operators, these new short codes have proven to be a very successful marketing tool due to their convenience.
Voice Short Codes are compatible with SMS Short Codes, this means that they are an ideal complement to existing SMS or Premium Rate services, and an provide an effective marketing vehicle to allow you to combine voice and data components for any campaign or application. This means that the same 5-digit short code number can therefore be used for both voice calls and SMS messaging, keeping costs to the business to a minimum.
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The revenue generated from the charge to customers for Voice ShortCode services is shared by txtNation, the network operators and their clients. Customers pay for these premium rate calls in the normal way; either on their mobile phone bill or out of their pre-paid credit.
Michael Whelan, Director txtNation “I predict that in 2010, shows like the X-Factor, Deal or No Deal and other high grossing interactive TV shows will be using VSC’s for enhanced user participation. If you look at the issues with premium rate numbers and how difficult they are to advertise when compared to Voice Short Codes, this alone will result in better acceptance.”
The major advantage that txtNation see for Voice Short Codes over other types of customer engagement and billing types, is that with a VSC end users only have to call a 5-digit number, which is much more memorable than a standard phone number or premium rate number. This means that users are more likely to remember the short code and therefore re-use the service. The overall experience is that much better, resulting in improved revenues and less customer service incidents.
txtNation will continue to work closely with many of the world’s most powerful consumer brands to build and evolve such Premium Rate SMS and Audio text solutions that enable enhanced services.
txtNation are betting on Voice Short Codes.
You can find out more about txtNation and SMS Premium Short Codes or Voice Codes at www.txtnation.com, by emailing sales@txtnation.com or calling +44 (0)1752273491.
About txtNation
txtNation is an outstanding multi award-winning solutions provider across billing, content and mobile messaging platforms. Focussing on sophisticated, ease-of-use solutions designed and supported by knowledgeable technical and customer support teams, txtNation have consistently proved itself one of the most efficient and cost effective messaging, billing and content providers in the business. txtNation's global reach means that we can facilitate mobile messaging services and products via the SMS Gateway across North America, Europe, Australia and Africa. txtNation have developed strong partnerships with many major industry leaders to ensure our solutions are compatible, well-connected and adequately secure. txtNation have well over 7000 clients large and small on every continent who are already experiencing the outstanding advantages which txtNation has to offer. txtNation's products and services increase customer acquisition, improve loyalty and build trusted brands and awareness through direct, personal, easy, and immediate communications.
Subscribe to the txtNation newsletter: http://www.txtnation.com/about/news/
Press Contacts:
Ashley Cross, Tel: +44 (0)175 227 3491, a.cross@txtnation.com
Follow txtNation on Twitter
Follow txtNaton on FaceBook
Voice Short Codes are compatible with SMS Short Codes, this means that they are an ideal complement to existing SMS or Premium Rate services, and an provide an effective marketing vehicle to allow you to combine voice and data components for any campaign or application. This means that the same 5-digit short code number can therefore be used for both voice calls and SMS messaging, keeping costs to the business to a minimum.
`
The revenue generated from the charge to customers for Voice ShortCode services is shared by txtNation, the network operators and their clients. Customers pay for these premium rate calls in the normal way; either on their mobile phone bill or out of their pre-paid credit.
Michael Whelan, Director txtNation “I predict that in 2010, shows like the X-Factor, Deal or No Deal and other high grossing interactive TV shows will be using VSC’s for enhanced user participation. If you look at the issues with premium rate numbers and how difficult they are to advertise when compared to Voice Short Codes, this alone will result in better acceptance.”
The major advantage that txtNation see for Voice Short Codes over other types of customer engagement and billing types, is that with a VSC end users only have to call a 5-digit number, which is much more memorable than a standard phone number or premium rate number. This means that users are more likely to remember the short code and therefore re-use the service. The overall experience is that much better, resulting in improved revenues and less customer service incidents.
txtNation will continue to work closely with many of the world’s most powerful consumer brands to build and evolve such Premium Rate SMS and Audio text solutions that enable enhanced services.
txtNation are betting on Voice Short Codes.
You can find out more about txtNation and SMS Premium Short Codes or Voice Codes at www.txtnation.com, by emailing sales@txtnation.com or calling +44 (0)1752273491.
About txtNation
txtNation is an outstanding multi award-winning solutions provider across billing, content and mobile messaging platforms. Focussing on sophisticated, ease-of-use solutions designed and supported by knowledgeable technical and customer support teams, txtNation have consistently proved itself one of the most efficient and cost effective messaging, billing and content providers in the business. txtNation's global reach means that we can facilitate mobile messaging services and products via the SMS Gateway across North America, Europe, Australia and Africa. txtNation have developed strong partnerships with many major industry leaders to ensure our solutions are compatible, well-connected and adequately secure. txtNation have well over 7000 clients large and small on every continent who are already experiencing the outstanding advantages which txtNation has to offer. txtNation's products and services increase customer acquisition, improve loyalty and build trusted brands and awareness through direct, personal, easy, and immediate communications.
Subscribe to the txtNation newsletter: http://www.txtnation.com/about/news/
Press Contacts:
Ashley Cross, Tel: +44 (0)175 227 3491, a.cross@txtnation.com
Follow txtNation on Twitter
Follow txtNaton on FaceBook
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